This site is a portal for individual owners/companies who own or manage residential properties in Dubai and rent them to tourists and corporate clients all over the world. We provide them with a complete booking management and marketing system and provide the clients (like you) with a complete system through which they can easily and effectively book a property online.

Owners and Companies who have listed their properties on our website are all called “Advertisers”.

All prices on the website are controlled by the advertisers themselves. We do not interfere in any pricing structure of the advertisers.

The Booking Policy is controlled by individual advertiser for every property listed by them. They may have a separate booking policy for each property they have listed. Please always refer to the Booking Policy of the property you are interested in renting out by visiting the Property detail page of that property.

The advertisers do not have an individual refund polcy, rather this website has a universal Refund Policy.

The advertisers do not have the controls to INCREASE the price that they receive with your booking request. You cannot in anyway be charged more than what your price was calculated during your booking request.

You can definitely negotiate a price from the advertiser. They do have the controls to DECREASE your price once you send them your booking request. Kindly note, your booking request will go at the prices calculated during the request. ADVERTISERS CAN ONLY GIVE YOU DISCOUNT ONCE THEY HAVE RECEIVED YOUR REQUEST. If the advertiser has promised you a discount, please make sure to remind them by contacting them through our message board.

The Standard depends from advertiser to advertiser, however we do not accept properties that are less than an equivalent of a 3 star hotel. Most of the properties listed can be easily compared to 4 or 5 star hotel standards.

The cleaning of the property depends from advertiser to advertiser. Usually most of our advertisers do give one cleaning per week; however it is recommended to clarify with them before making a booking request. You can use our message board to communicate with the advertisers. In order to use the message board, press the “Contact Advertiser” button for any property listed on the website.

During your booking requests, you need to mention everyone who is going to be staying including children and infants. The advertisers/Owners will only allow the persons listed during your booking request (provided they are within the limit allowed by the advertiser). No extra persons are allowed under any circumstances. Bringing in extra people might cause the advertiser and yourself inconvenience. The advertiser also holds the right to take out the extra people at your cost.

The check in and check out time varies from advertiser to advertiser, therefore please check the times when sending in your booking request. These times are clearly mentioned on the booking request form.

If your arrival falls before the check in time stated by the advertiser of the property we always recommend that you make your reservation for one day earlier to absolutely guarantee access to your chosen accommodation at the time you would like. You will also need to clarify this from the advertiser as to your request for early check in. Usually if there is not already someone staying in the property, the advertisers do accept early check in.

The prices mentioned on the site are per property and not on the number of people; however the number of people staying is STRICTLY restricted to the numbers mentioned during your booking request, provided they are within the limit allowed by the advertiser.

The Minimum period depends on the advertiser and also on the time of the year. Minimum stay for each period and for each property is mentioned in the property detail page. Our system will not accept bookings for days less than whatever is the minimum period mentioned, however our system is built in a way that if some days of the property are stuck and are less than the minimum period, our system will accept a Booking Request for that period.

Our system takes booking as far as SIX MONTHS from today's date. If you are interested to make a booking for a period starting after that, please contact us. We might be able to do this for you from our end.

We have a complete online booking system. First you need to Request a Booking through our system that goes directly to the advertiser/owner of that property. The advertiser needs to ACCEPT this booking request in order for you to pay, however the advertiser has full right to DECLINE without giving any reason.

Once your booking is paid you will have to contact the advertiser and confirm the avaialability of the new dates and inform us . Please note any charges due to change of season or any other reason will be applied on the new booking.

We have a policy of no refunds for any bookings except if your cancellation request is received 90 days or more prior to your arrival date we will refund 50%,if your booking starting date is less than 90 days there will be no refund.

You can request a booking by going to any property detail page or (from your search result page) and press the “Request Booking” button and follow instructions.

If this was the first time you were making a request through our system, you would be automatically mailed your username and password that you chose while making your request. You can use this username and password to login to your personal control panel from where you can see the status of your booking and can correspond with the advertiser if required. You will also need your panel to pay for your booking if your booking gets ACCEPTED by the advertiser.

If you feel that you need to clarify something from the advertiser before sending in your booking request, you can contact the advertiser by pressing the “Contact Advertiser” button located on the detail page of every property (and also the search result page). Kindly note all messages sent by you are manually checked by our Message Approval Team. You are not allowed to put any contact information on the message board.

Our system is fully automated. If the advertiser accepts or declines your request you will be mailed immediately from our system with instructions on how to pay (in case your request was accepted) and what to do next (in case it was declined). Please check your email regularly after making your booking request.

Once your request gets accepted by the advertiser, the dates of the property will be blocked for you and you will automatically be mailed instructions on how to pay. You can pay online from your control panel through our secured payment gateway connected directly to our bank server. Currently we only accept Visa and MasterCard.

If you wish to pay by other means, such as a Draft/Pay Order, Telegraphic Transfer or Cash, the instructions for all these can be found in your control panel. (These instructions are only visible when your booking status is “Payment Pending”). Please note acceptance from the advertiser does not mean that your reservation is complete. You will need to pay in full

This depends on advertiser to advertiser and from booking to booking. Some advertisers would want you to pay within 24 hours while others might wait 48 hours. Please note if you do not pay within the time given to you by the advertiser our system will cancel your booking automatically and release the dates of the property for others.

We recommend you to make a booking, only when you can pay within the time given to you by the advertiser, however if you think you have a genuine reason due to which you will not be able to pay on time given to you by the advertiser, you can send in and EXTENSION REQUEST directly to the advertiser from your control Panel. This Extension request is a request to the advertiser to extend the auto cancellation time. You will need to provide a reason for your Cancellation Request. It is up to the discretion of the advertiser to accept or deny the cancellation request.

Many of our advertisers have many properties and sometimes they do not update their calendars due to excessive loads. It might also be possible that an advertiser got a booking outside our website but have forgotten to update their calendar. This is the biggest reason why a booking request gets declined. Other reasons might be as follows:

• Your stay date is very small for them to accept Booking
• Your stay date is too far from now.
• Your information may not be 100% correct
• Your information looks suspicious to the advertiser (for example fake Passport No. etc)
• The number of people in your booking request is too much for that property for the advertiser to accept.

We can sometimes still accommodate you so please complete and submit our Enquiry form from the “Contact us” button on the website.

Once your booking gets accepted by the advertiser, you will get an automated mail from our system that will give you instructions on how to pay from your control panel. Please note that payment needs to be made on time given to you by the advertiser. If the payment is not made within that time, our system will automatically cancel your booking requests and release the dates of the property for others to request booking for those days.

If you feel that you genuinely cannot pay during that time, you may request an extension from the advertiser through our system. This can be done by pressing the “Request Extension” button located besides the cancellation timer in your booking status page. To access your booking status page, go to “My Bookings” in your control Panel.

Kindly note, giving extension is at the discretion of the advertiser. They have full right not to give extension without giving any reason.

We Accept credit cards (Visa and Master Card only), Manager’s Check/ Pay Order, Draft, Cash and/or telegraphic transfer to our account. Regretfully, we do not accept personal or company checks.

After your have paid us in full, the status of your booking changes to “Fully Paid” that can be seen by logging in your control panel. Once the booking status changes to Fully Paid, you will be able to see your information sheet. This information sheet will give you full information on the advertiser, property address, check-in information etc.

Your Booking Deposit is NON REFUNDABLE and under no circumstances can we return this.

The Balance Amount is refundable in some cases. We calculate the refund based on your start date. If your start date of your stay is less than 45 days away, we cannot refund anything, however if the start date is more than 45 days away we will refund you full amount of the Balance Amount, however Booking deposit is Absolutely Non Refundable.

Please refer to our refund policy on how we pay our refunds.

We DO NOT charge the security deposit. Security deposit is directly due to the advertisers. Please note that most advertiser ONLY TAKE CASH IN US$ OR AED.

Unfortunately we do not provide visa services; we recommend that you buy your flight tickets from Emirates Airline and ask them to issue your visa, either direct or via your travel agent. There will be a charge for this.

Like visiting any country you should be in possession of a valid passport and if required a valid visa for everyone in your party, however for checking in the property, you will only need to show the advertiser Original Passport of everyone in your party and give them a copy of the passport of the party leader only (Usually the person who has made the booking). To avoid delays in your check in, kindly make the copy/copies beforehand.

If you are interested in listing your property, please register with us by pressing on the link "Got a property to rent? Want more bookings? Join us for FREE!" that can be found on all our property detail pages or the HOME PAGE. This will take you to a registration form. Please fill out this registration form. Once we receive your form, a member of our team will contact you to get further details about yourself and your property. Please note we hold the right to refuse anyone without giving any reason.

We have absolutely NO charges for listing the property. We only charge a certain percentage once a booking is made and paid through us. We do not charge for bookings that are not paid. Our charges can be viewed at the Registration Form that can be accessed by pressing the “New Landlord Required” button located on the Home Page.

We accept all kinds of residential properties; however please note that your properties needs to meet a certain standards. Once we get your registration form, a member of our team will contact you and then may visit you to check the standard of your property. If your property is found ok, we will be able to list your property. If your property is not found to our standards, we will let you know about it and suggest you things that might be necessary for you to act upon.

No, currently we accept only full properties. That is the property has to have an independent entrance and should be independently owned by an owner. We do not accept Rooms in a property.

Ususally all prices are fixed but You can contact the advertiser and ask for a discount